Customer Success Manager, Ads Solutions

This is a fully remote position, open to applicants in California.

📋 Description

• Manage relationships with a portfolio of advertising partners as their main point of contact.

• Assist advertisers throughout the onboarding process and during campaign launches.

• Evaluate campaign performance and offer actionable insights.

• Discover opportunities to enhance partnerships through product adoption and additional investment.

• Collaborate with Sales, Product, Analytics, Policy, and Operations teams to address issues and improve platform value.

• Gather advertiser feedback and insights to guide product enhancements and long-term strategy.

• Develop scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

⛳️ Requirements

• 5–10+ years of experience in digital advertising, account management, customer success, consulting, or a similar client-facing role.

• Proven experience managing advertiser or agency relationships in a platform, publisher, or adtech setting.

• Capability to analyze performance data and convert insights into strategic recommendations.

• Proficiency in data querying, including SQL and advanced Excel/Google Sheets.

• Excellent communication skills with both technical and non-technical stakeholders.

• Demonstrated ownership and accountability in fast-paced, evolving environments.

• Strong judgment and dedication to user trust and responsible platform growth.

• Must be located in the Los Angeles area.

• Must have authorization to work in the United States.

🏝️ Benefits

• Equity.

• Commission.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).

• 401(k) retirement plan with employer match.

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents).

• Paid medical and caregiver leave (up to 8 weeks).

• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.

• 13+ paid company holidays.

• Multiple paid coordinated company office closures throughout the year.

• Paid sick or safe time.

• Mental health and wellness support.

• Employer-paid basic life and disability coverage.

• Annual learning and development stipend.

• Daily meals in offices and meal delivery credits as eligible.

• Relocation support for eligible employees.

• Charitable donation matching.

• Wellness stipends.

• Immigration and sponsorship support may be provided based on individual circumstances.