Customer Success Manager – Ad Tech Experience Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage publisher relationships comprehensively, starting from onboarding to fostering long-term growth and retention, serving as the primary accountable lead for the account’s success.

• Act as the key technical contact and strategic consultant for a range of premium and enterprise-level publisher accounts.

• Proactively track and evaluate publisher ad performance, pinpointing and executing technical enhancements to boost revenue growth.

• Conduct high-level analyses independently to identify the root causes of technical issues impacting ad delivery and performance.

• Collaborate with the Support and Yield teams when necessary for escalations.

• Communicate daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate intricate issues and represent publishers’ needs.

• Serve as an authority on Freestar’s product offerings and the overall programmatic ecosystem, delivering technical advice and best practices to clients.

• Inform publishers about new technologies and product features, while assisting in upselling technical solutions that correspond with their business objectives.

• Maintain an in-depth understanding of each publisher's technical specifics, business KPIs, and long-term aims.

• Build and sustain strong relationships with the technical teams of our publishers, fostering trust through expert consultation and swift issue resolution.

⛳️ Requirements

• 3-5 years of demonstrated success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech landscape.

• In-depth, practical knowledge of Google Ad Manager and Google Analytics.

• Comprehensive understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.

• Familiarity with web technologies like HTML, CSS, and JavaScript, along with experience using browser developer tools for high-level debugging and issue identification.

• Proficiency with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).

• Advanced Excel capabilities (Pivot Tables, VLOOKUPs, etc.) and experience in interpreting complex performance dashboards.

🏝️ Benefits

• Full-Time, Salaried Position

• Fully remote company with collaborative asynchronous teamwork

• Mentorship, continuing education, and professional development opportunities

• The opportunity to drive success alongside some of the top publishers in the world