Customer Success Lead

This is a fully remote position, open to applicants in Europe.

📋 Description

• Build and lead the team; create scalable structures.

• Develop onboarding frameworks for new members of the Support and Customer Success teams.

• Serve as the primary point of contact and take responsibility for all customer-related issues across the company.

• Enhance and expand the customer experience for our business clients.

• Implement and manage Intercom automations.

• Oversee the newsletter strategy.

• Continuously optimize processes within Customer Relations.

• Provide regular reports to the founder & CEO.

⛳️ Requirements

• Experience in customer success within a SaaS environment.

• Demonstrated ability to lead a team and take ownership of tasks.

• Capable of making quick, confident decisions and standing by them.

• Technical understanding—familiar with tools such as Stripe, Intercom, Slack, and Claude.

• Structured working style while remaining adaptable to the dynamic nature of a startup.

• Excellent cross-departmental communication skills.

• Hands-on mentality.

🏝️ Benefits

• Above-average salary.

• Performance-based bonus.

• Modern Apple equipment.

• Flat hierarchies.

• High level of responsibility.

• Direct, close collaboration with executive management.