Customer Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of client onboarding, ensuring a smooth experience from the very first day.

• Cultivate strong, proactive relationships with operations teams at prominent venues.

• Keep track of account health and take action before any issues emerge.

• Recognize upsell and expansion opportunities and lead them to successful closure.

• Gather client feedback and provide valuable insights to the product team.

• Develop playbooks and documentation that facilitate scalable success.

⛳️ Requirements

• Minimum of 3 years in customer success, account management, or related positions within B2B SaaS companies.

• Proficient in utilizing AI tools for organization, automating follow-ups, and extracting insights from data.

• Possess a proactive mindset — anticipating client needs before they arise.

• Strong communication skills, comfortable engaging with both stadium operations managers and C-suite executives.

• Exceptional command of English, both written and spoken.

• Background in hospitality, events, or venue management.

• Familiarity with customer success platforms such as Intercom or similar tools.

• Proven history of driving revenue through expansion.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.

• Engaging company culture that values collaboration and innovation.