Customer Success, Implementation Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the entire onboarding process for new accounts in Spain and Portugal.

• Assist clients with configuration, workflow mapping, and initial data integration to ensure rapid realization of value.

• Establish robust, trust-based relationships with local operational managers and business owners.

• Actively monitor client health, promote platform usage, and mitigate churn risk.

• Collaborate with Business Development and Sales (SDR/BDRs) to pinpoint growth opportunities within current accounts.

• Serve as the internal representative for Iberian clients.

• Aid in comprehending cultural, legal, and operational intricacies in the region to enhance our local go-to-market strategy and product features.

• Conduct engaging, customized training sessions and provide support materials in Spanish to empower client teams.

⛳️ Requirements

• Minimum of 2 years in customer success, account management, technical onboarding, or SDR/BDR positions within a SaaS framework.

• Native or fluent Spanish (mandatory) and professional proficiency in English.

• Knowledge of Portuguese is beneficial.

• Exceptional organizational skills to handle multiple onboarding projects concurrently while maintaining clear and structured client communication.

• Strong grasp of business culture and client relationship expectations in Spain and the wider Iberian area.

🏝️ Benefits

• Opportunities for remote work.

• Flexible working hours.

• Career advancement prospects.