Customer Success Hero – Climate Tech

This is a fully remote position, open to applicants in Austria.

📋 Description

• Onboarding new enterprise clients to our SaaS platform and leading the setup and integration initiatives.

• Serving as the main point of contact for customer support, managing helpdesk inquiries, troubleshooting challenges, and ensuring prompt, high-quality solutions.

• Assisting customers in maximizing the value of our software by merging reactive helpdesk assistance with ongoing guidance and best practices.

• Establishing strong relationships with customers, beginning with effective onboarding and continuing throughout their journey with our product.

• Working closely with team members from Sales, Product, and Engineering to ensure timely, quality delivery within budget constraints.

• Updating our onboarding materials and integration procedures.

• Collecting customer feedback and identifying needs for ongoing product enhancement.

• Assisting business development efforts with industry partners (e.g., SAP, bpc, Theben).

• Adapting to changing sales strategies and integrating feedback for continuous improvement.

⛳️ Requirements

• Possesses a bachelor's degree in Business Administration, Management, Sales, Computer Science, or related fields, or has equivalent professional experience.

• Understands the diverse personas of customers and stakeholders and can empathize with various viewpoints.

• Has experience with ERP systems and software integration projects.

• Exhibits strong verbal and written communication skills crucial for effective outreach and interaction with prospective clients.

• Quickly adapts to new software tools and has a passion for technology, with the ability to set up demo systems efficiently.

• Holds a proven record of supporting customers or driving technical sales in a software setting.

• Capable of establishing and communicating priorities, completing tasks, and adhering to deadlines.

• Demonstrates a strong interest in digitalization and sustainability, with a good understanding of the energy market; basic knowledge of renewable energies is advantageous, along with a desire to continuously expand this knowledge.

• Fluent in English and German (this is a strict requirement, while proficiency in additional languages is a considerable advantage).

• Quick to learn and energized by interacting with people, unafraid to engage with unfamiliar individuals.

• A collaborative team player comfortable in a dynamic startup atmosphere.

🏝️ Benefits

• A competitive salary and equity package.

• Flexible working hours and a remote-first approach, accommodating team members in various locations.

• A virtual office that truly functions - tools and practices designed for meaningful collaboration across different regions.

• Perks that cater to your overall well-being, including a sports membership or Headspace subscription, a dedicated Mental Health Day, and a holiday that expands with your tenure.

• Investment in your professional development: a personal learning budget and bi-weekly learning focus time, secured in your calendar.

• Two annual team retreats, where we gather in person to work and enjoy each other's company.

• Work that matters - engaging technology, a mission you can support, and teammates who genuinely care about one another.