Customer Success Executive – DE

This is a fully remote position, open to applicants in Poland.

📋 Description

• Build and nurture long-lasting relationships with key Corporate and Enterprise clients.

• Serve as a trusted advisor for designated accounts and engage with stakeholders at various levels, including C-suite executives.

• Oversee and audit the delivery processes involved in implementation projects for Corporate and Enterprise clients.

• Identify early warning signs to mitigate delivery and launch-related challenges.

• Assist customers in achieving their desired results through product consulting, value realization, and maximizing ROI.

• Expand the customer portfolio by ensuring zero churn and actively pursuing cross-selling and up-selling opportunities.

⛳️ Requirements

• Over 5 years of experience working with global Enterprise or Corporate segment clients.

• Proficient in both English and German, with strong verbal and written communication skills suitable for executive-level interactions.

• Familiarity with CRM, ERP, core systems, Low Code/No Code solutions, or other corporate software.

• Experience in managing or supervising software implementation projects or the customization of corporate software.

• Strong communication and presentation skills with a customer-centric approach.

• Commercial awareness, including skills in negotiation and renewal management.

• Exceptional time management and organizational skills.

🏝️ Benefits

• Defined career progression paths.

• Opportunities for mentorship.

• Access to ongoing learning resources.

• Flexible working arrangements.

• Initiatives that promote schedule management, productivity, and employee well-being.

• Recognition of individual achievements and contributions.

• An innovative culture that encourages new ideas and the use of modern technologies.

• Competitive salary and benefits that support employees and their families.

• A rewards system that acknowledges contributions and commitment.