Customer Success Executive – Cell & Gene Therapy

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serves as the main contact for the client concerning implementations, ongoing account management, and upsell opportunities.

• Responsible for fostering and sustaining high levels of customer satisfaction with pharmaceutical clients and potentially authorized treatment centers (ATC).

• Represents the client within the McKesson enterprise.

• Establishes and nurtures robust relationships with key stakeholders and decision-makers at client organizations.

• Offers clients proactive consultative services aimed at process enhancements, revenue generation, and cost reduction opportunities.

• Tracks monthly performance against service level agreements and collaborates with business unit service lines to formulate corrective action plans if service levels are unmet.

⛳️ Requirements

• Bachelor’s Degree in a relevant field.

• Over 10 years of relevant experience.

• More than 8 years of experience in specialty pharmaceuticals.

• Extensive experience in cell and gene therapy.

• Proven problem-solving capabilities in complex situations.

• Collaborative team player with strong interpersonal and resource management skills.

• Demonstrated expertise in account management, contract implementation, and customer service.

• Exceptional communication and collaboration abilities.

• In-depth knowledge of Specialty Distribution or Specialty Pharmacy processes.

🏝️ Benefits

• Competitive compensation package.

• Performance-based bonus opportunities.