Customer Success Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Configure customer accounts; tailor backup policies and storage solutions; assist with onboarding; guide stakeholders; navigate admin portals; present support channels.

• Discover migration opportunities; assess usage and environment; facilitate success planning and strategy discussions; align business objectives with product engagement.

• Perform assessments; create protection strategies; suggest software products and architectures within the Veeam Data Platform.

• Conduct recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience status; provide quarterly resilience updates.

• Monitor indicators to identify churn risks early; devise mitigation strategies; collaborate on renewal approaches with actionable technical insights.

• Develop business cases; determine total cost of ownership (TCO); communicate value propositions for growth; arrange checkpoint reviews with stakeholders.

• Engage with CISO/CIO stakeholders by providing clear updates on risks, status, and opportunities; support context for executive discussions and alignment on roadmaps.

• Collaborate on marketing-informed initiatives and strategies to enhance adoption and growth.

• Utilize a long-term account assignment model linked to annual recurring revenue (ARR) and growth potential, typically managing 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.

• Take ownership of the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal conditions in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• 5+ years of experience in customer-facing engineering roles concentrated on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).

• Proficiency in English at an advanced level.

• Practical expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery and resilience best practices.

• Significant experience in designing and implementing protection plans, migrations, and recovery simulations.

• VMCE certification is required (can be obtained post-hire within an agreed timeframe).

• Preferred industry certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.

• Demonstrated ability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders (CISO/CIO) with the capability to synthesize technical, business, and risk indicators into clear recommendations.

• Strong communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• 26 paid days off each year, in addition to 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental, maternity, and paternity leave.

• Comprehensive family medical plan, including dental, rehabilitation, and vaccination coverage.

• Life insurance, critical illness coverage, and disability insurance.

• Employer pension contribution via PPK.

• Monthly Edenred allowance of 450 PLN for meals.

• Fully covered MultiSport card by Veeam, granting access to sports facilities across the country.

• Up to 12 complimentary therapy sessions each year, along with legal and financial advisory services.

• Opportunities for personal and professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.