Customer Success Engineer – LatAm

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver comprehensive support to users engaging with listings, navigating AI-led interviews, accepting job offers, and processing payments.

• Examine issues reported by talent by replicating bugs, determining root causes, and identifying user experience challenges, model edge cases, and system flaws.

• Troubleshoot across the AI and SaaS ecosystem utilizing telemetry, logs, network analysis, and database queries.

• Prioritize issues, escalate engineering challenges, and resolve others through configuration adjustments, prompt enhancements, or user assistance.

• Highlight systemic trends and product risks to engineering and product management.

• Develop documentation and runbooks to minimize recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate closely with the engineering team.

⛳️ Requirements

• Must be currently residing in Latin America.

• Proficient in English at a native level.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience at a rapidly growing technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience providing support for such web applications.

• Familiarity with AI systems, including large language models, agents, or generative models.

• Experience in analyzing AI tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Capability to interpret model outputs, identify failure modes, hallucinations, and feedback loops.

• Knowledge of contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is advantageous.

• Availability to work 6 days a week with significant overlap with Pacific Time (PT/PST) working hours.

🏝️ Benefits

• Opportunity for remote work.

• Referral bonus of up to $100 for each successful referral.

• Reasonable accommodations available upon request.