Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Set up customer accounts, tailor backup policies and storage, assist with onboarding, guide stakeholders, navigate admin portals, and present support channels.

• Spot migration opportunities, evaluate usage and environments, perform success planning and strategy sessions, and synchronize business outcomes with product adoption.

• Carry out assessments, develop protection strategies, and recommend software solutions and architectures within the Veeam Data Platform.

• Execute recovery simulations, implement the Veeam Data Resilience Maturity Model, and generate quarterly resilience reports.

• Track signals to identify churn risks, establish mitigation strategies, and collaborate on renewal tactics with actionable technical insights.

• Create business cases, determine TCO, articulate value propositions for growth, and arrange stakeholder checkpoint reviews.

• Engage with CISO/CIO stakeholders to provide updates on risk, status, and opportunities, and support executive discussions and roadmap alignment.

• Work together on marketing-driven campaigns and initiatives to enhance adoption and growth.

• Oversee 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR under a long-term account assignment model.

• Manage technical success plans and adoption roadmaps; influence pricing, commercial terms, and renewal conditions in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• 5+ years of experience in customer-facing engineering roles centered on data backup and recovery.

• Proficient in both English and German at an advanced level.

• Practical expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.

• Significant experience in designing and implementing protection plans, migrations, and recovery simulations.

• VMCE certification is required, but it can be obtained post-hire within an agreed timeline.

• Preferred industry certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.

• Capability to translate business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders, particularly with CISO/CIO representatives.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

• Applicants must be permanently based in Germany; Veeam reserves the right to reject applications from outside Germany.

🏝️ Benefits

• Company-sponsored retirement savings.

• Life insurance coverage.

• Accident insurance.

• 30 vacation days per year.

• Company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care.

• Confidential counseling and professional support services available through the Employee Assistance Program for employees and their families.

• Paid volunteer time each year through the Veeam Cares program.

• Healthcare support and wellbeing-focused programs (effective September 2026).

• Lifestyle-oriented programs and employee-friendly perks (effective September 2026).