Customer Success Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Assist customers throughout the onboarding process and facilitate platform adoption.

• Conduct workshops, provide product training, and lead enablement sessions.

• Support customers in recognizing use cases, establishing objectives, and implementing best practices.

• Track customer progress, evaluate outcomes, and convey results during business reviews.

• Manage support requests and technical escalations in collaboration with internal teams.

• Spearhead customer adoption initiatives and associated projects.

• Develop relationships with customer engineering and development teams as a trusted advisor.

• Collect customer feedback and work alongside Product and Engineering teams.

• Share best practices, customer success stories, and lessons learned both internally and at industry events and conferences.

⛳️ Requirements

• Minimum of 4 years of experience in technical customer-facing roles or hands-on engineering positions.

• Solid understanding of IT architectures and cloud-native environments, including Kubernetes.

• Basic skills in scripting and automation, such as Bash and Python.

• Capability to comprehend technical challenges and collaborate with engineering teams.

• Excellent communication and presentation abilities.

• Proficient in engaging both technical and business stakeholders.

• Customer-focused mindset with a keen interest in fostering customer relationships.

• Proficiency in English.

• Preferred: Familiarity with observability and monitoring tools like Dynatrace, Datadog, Grafana, and Prometheus.

• Preferred: Exposure to application stacks such as Java, Node.js, or Go, or concepts related to performance tuning.

• Preferred: Experience with AWS, GCP, or Azure platforms.

• Preferred: Involvement in tech communities, customer enablement, or open-source initiatives.

🏝️ Benefits

• Primarily remote work with a focus on outcomes in a remote-first environment.

• Provision of Mac or Windows equipment.

• Opportunity to make a significant impact from the very first day.

• Chance to influence practices in a rapidly growing startup.

• Equal opportunity employer dedicated to fair and non-discriminatory treatment.