Customer Success Engineer, LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users as they apply for listings, participate in AI-driven interviews, accept job offers, and receive payments.

• Thoroughly investigate issues reported by talent by reproducing bugs, determining root causes, and distinguishing between user experience friction, model edge cases, and system defects.

• Perform debugging across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Assess issues, escalate genuine engineering problems, and address other concerns through configuration adjustments, prompt enhancements, or user assistance.

• Highlight systemic patterns and product vulnerabilities to engineering and product leadership.

• Develop documentation and runbooks aimed at reducing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team to investigate and prioritize bug reports.

⛳️ Requirements

• Must currently reside in Latin America; applications from individuals outside Latin America will not be considered.

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or equivalent experience at a high-growth technology startup.

• Experience in developing modern web applications such as React, Node.js, Flask, or Next.js, or 2–5 years of experience providing support for customers using such applications.

• Familiarity with AI systems, including large language models (LLMs), agents, or generative models.

• Experience in exploring AI tool functionality, such as fine-tuning, prompt sequences, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, recognize failure modes, identify hallucinations, and understand feedback loops.

• Knowledge of contemporary AI APIs like OpenAI or Anthropic, or agent frameworks such as LangChain or AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Willingness to maintain a remote work schedule of 6 days a week with significant overlap with Pacific Time (PT/PST) working hours.

🏝️ Benefits

• Flexible remote work environment.

• Chance to collaborate with researchers, operators, and prominent AI companies.

• Referral bonus of up to $100 for each successful referral (subject to limitations).

• Reasonable accommodations available upon request.