Customer Success Enablement Business Partner

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate with Customer Success leadership to develop and implement an enablement strategy that aligns with business objectives, role expectations, and performance requirements.

• Design onboarding and continuous development programs for Customer Success Managers, creating role-specific offerings and managing transitions for ongoing administration and oversight.

• Establish governance, roadmaps, and operational rhythms to prioritize requests, manage dependencies, and consistently deliver complex programs.

• Work alongside Customer Success Operations, technical enablement, Product, and Marketing teams to prepare for evolving products, processes, tools, and user needs.

• Maintain an enablement roadmap, oversee cross-functional dependencies, and effectively communicate priorities, progress, and trade-offs to leaders and stakeholders.

• Leverage conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and assess the effectiveness of enablement initiatives.

• Facilitate learning sessions and empower managers to reinforce skills through practice, coaching, assessments, and feedback.

⛳️ Requirements

• A minimum of 5 years of experience in customer success, professional services, enablement, program management, or a related field that supports post-sales or customer-facing teams.

• Familiarity with the customer success role, evidenced by direct experience or close collaboration with customer success teams.

• Proven experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution.

• Experience in partnering with senior stakeholders, communicating recommendations and trade-offs, and translating business needs into actionable programs, resources, or guidance.

• Proficiency in using data and stakeholder feedback to identify performance needs, assess outcomes, and enhance programs or working methods.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive work environment.