Customer Success Director

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Take charge of customer revenue, retention, and expansion across a portfolio of key accounts.

• Proactively identify commercial opportunities, customer risks, and potential churn signals, transforming insights into actionable strategies.

• Establish trusted relationships with senior and executive stakeholders, positioning MoonTech as a vital strategic partner.

• Spearhead strategic account planning, quarterly business reviews (QBRs), commercial discussions, and significant customer escalations.

• Ensure that every strategic account has defined objectives, ownership, health indicators, and actionable success plans.

• Lead, mentor, and develop the Customer Success team.

• Collaborate with Business Development, Product, Data, Operations, and AI/Automation teams to address customer challenges and fulfill commitments.

• Create scalable Customer Success processes encompassing onboarding, account health, reporting, lifecycle management, and churn prevention.

• Leverage CRM systems, data, and AI to enhance visibility and automate repetitive tasks.

• Advocate for the voice of the customer internally, influencing product, commercial, and operational priorities.

⛳️ Requirements

• Extensive experience in Customer Success, Account Management, Strategic Accounts, or a similar commercial leadership position.

• A proven history of managing and enhancing revenue, retention, and/or account expansion.

• Strong expertise in managing high-value or enterprise customers and cultivating relationships with senior decision-makers.

• Demonstrated experience in people leadership, including coaching, challenging, and developing high-performing teams.

• A commercially focused and analytical approach to customer management.

• Exceptional communication, negotiation, and stakeholder management abilities.

• Strong organizational skills with the capacity to manage multiple strategic priorities concurrently.

• A genuine ownership mentality with the ability to drive issues to resolution.

• Confidence in navigating a fast-paced environment with changing priorities.

• Familiarity with CRM or Customer Success platforms.

• A keen interest in AI, automation, and technology-enabled Customer Success is highly valued.

🏝️ Benefits

• The chance to influence how MoonTech collaborates with its most significant customers.

• An opportunity to shape the evolution of Customer Success as MoonTech expands.

• A diverse and collaborative team environment.

• A supportive team culture.