Customer Success, DACH

This is a fully remote position, open to applicants in Germany, +2 more states.

📋 Description

• Take charge of the technical intricacies and commercial results for clients in the DACH region.

• Evaluate how clients implement ElevenLabs across their web, mobile, and internal systems.

• Proactively identify customer challenges and stimulate new use cases.

• Manage solutions from inception to completion.

• Facilitate onboarding, training, and growth on ElevenLabs’ platforms, speech models, creative tools, and Agents.

• Guide clients on production deployment while analyzing usage and performance metrics.

• Oversee a designated book of business focusing on Gross Revenue Retention, Net Revenue Retention, cross-selling, and net expansion objectives.

• Spot expansion opportunities and manage renewals and upsells from start to finish.

• Collaborate with Sales, Engineering, Product, Marketing, and Customer Success leadership to transform technical wins into revenue.

⛳️ Requirements

• Minimum of 5 years’ experience in Customer Success, Account Management, or Technical Account Management within complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.

• Demonstrated success in owning and managing a defined book of business.

• Proficient in both German and English.

• Established experience working within the DACH market, with an understanding of its landscape and cultural subtleties.

• Knowledge and experience in building and deploying AI agents.

• Strong entrepreneurial mindset with the capability to innovate across a complete region or market to enhance revenue results.

• Familiarity with API integrations and SDK navigation.

• Proven ability to collaborate effectively with Sales, Engineering, Product, and Marketing teams.

• Track record of driving revenue results, including managing a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.

• Excellent problem-solving, technical, and analytical abilities.

• Strong communication and interpersonal skills.

• Self-driven and capable of working independently in a remote or distributed team setting.

🏝️ Benefits

• Annual discretionary professional development allowance.

• Annual discretionary fund for colleague meet-ups.

• Annual company retreat.

• Monthly co-working allowance for those outside major hubs.

• An innovative culture with ample growth opportunities.