Customer Success Consultant – Project Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee intricate customer projects, implementations, and resolution initiatives from inception to completion.

• Create and manage project plans, timelines, risks, and stakeholder communications to guarantee successful execution.

• Facilitate collaboration among cross-functional teams, customers, and external partners to ensure alignment and accountability.

• Identify obstacles, conduct root cause analysis, and implement enduring solutions.

• Exercise sound judgment to balance customer requirements, business objectives, and project goals.

• Deliver clear project updates, reports, and recommendations to stakeholders and leadership.

• Act as the main point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners.

• Promote process enhancements that improve customer experience, operational efficiency, and project outcomes.

⛳️ Requirements

• High School Diploma or GED.

• 2+ years of professional experience in project coordination and/or project management.

• Proven experience managing projects and achieving successful results with multiple stakeholders.

• Advanced skills in Microsoft Office applications, particularly Excel.

• Proficiency in V/X-look-up, pivot tables, and power query.

• Familiarity with Salesforce.com.

• Ability to collaborate effectively with cross-functional teams.

• Strong organizational, analytical, and time management abilities.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts.

• Company Match 401(k).

• Physical and Mental Health Wellness programs.

• and more!