Customer Success Consultant

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Serve as a trusted advisor and the primary operational contact for a portfolio of high-value customers.

• Oversee customer interactions, which include onboarding, training sessions, operational assessments, fraud investigations, consulting services, and adoption strategies.

• Offer expertise on TransUnion’s fraud and identity solutions.

• Track customer sentiment, adoption patterns, and engagement opportunities.

• Direct all stages of customer projects and initiatives.

• Evaluate customer challenges, pinpoint root causes, and deliver recommendations along with data-driven solutions.

• Partner with Sales, Product, and various cross-functional teams to relay customer insights.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Computer Science, or a related discipline, or equivalent professional experience.

• Over 5 years of experience in consulting, customer success, project management, implementation management, fraud management, or other customer-facing roles.

• Strong skills in customer relationship management, stakeholder engagement, and consultative problem-solving.

• Outstanding analytical and quantitative abilities, capable of transforming complex data into actionable business insights.

• Proficient in articulating complex concepts effectively, both verbally and in writing, to all organizational levels.

• Experience in managing multiple priorities and projects within a dynamic environment, balancing strategic thought with execution.

• Background in consultancy and customer success.

• Experience in fraud management or identity and access management.

• Familiarity with TransUnion’s fraud and identity products and services.

🏝️ Benefits

• Flexibility to support customers across various time zones.

• Opportunities for professional development.

• Work/life balance flexibility.