Customer Success Consultant

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide impactful training and exceptional client experiences.

• Facilitate engaging virtual training sessions to enhance client confidence and product knowledge.

• Support new clients during onboarding with a thoughtful and organized approach.

• Deliver webinars that showcase key features and relevant industry topics.

• Cultivate strong relationships with clients.

• Develop a comprehensive understanding of client operations, objectives, and challenges.

• Serve as a trusted advisor by anticipating client needs and providing effective solutions.

• Ensure every interaction leaves clients feeling supported, empowered, and valued.

• Leverage your EMS expertise to effectively connect and communicate with clients.

• Convert real-world workflows into relevant software use cases.

• Collect feedback from clients and advocate for enhancements.

• Collaborate and contribute internally.

• Partner with internal teams to enhance training methodologies and client experiences.

• Utilize tools such as CRM and Jira to monitor progress, client engagement, and initiatives.

• Produce polished and engaging written content with a keen focus on tone, clarity, and storytelling.

• Maintain precise training records and client documentation.

• Represent Ninth Brain within the industry.

• Travel to 1-4 healthcare industry-specific conferences annually.

⛳️ Requirements

• Minimum of 5 years of experience in Emergency Medical Services (required).

• Preferred leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator).

• Strong skills in presentation, communication, and relationship-building.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Experience in training, customer service, or client-facing roles (2+ years preferred).

• Ability to confidently engage with stakeholders across all organizational levels.

• Proficiency in tools such as PowerPoint, Excel, CRM systems, and task management software.

• Exceptional written communication and creative writing skills, capable of simplifying complex topics.

• Willingness to travel for conferences and industry events (1–4 per year).

• Self-motivated with strong organizational and problem-solving abilities in a remote setting.

• Bonus Skills (Not Required, But Nice to Have): Experience with software demonstrations or SaaS platforms, familiarity with CRM analytics and reporting, experience managing webinars or virtual learning environments, and a background in process improvement or training development.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement plan with company matching.

• Parental Leave.

• Disability Insurance.

• Group and Voluntary Life Insurance.

• A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO.

• Monthly stipend to cover phone and internet services for remote work.

• Monday to Friday schedule (except when traveling for conferences).

• Work from the comfort of your home office.

• Stay connected with the team via phone, Zoom chat, and scheduled meetings.

• Enjoy fun in-person company outings each quarter.