Customer Success Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as the primary liaison for customers throughout their journey with us.

• Foster robust and lasting relationships with customers.

• Meet and/or surpass revenue goals by maintaining and renewing Cengage customer accounts.

• Create and execute customized success plans that align with the objectives of customers.

• Enhance product utilization through proactive training and support.

• Represent customers in the resolution of urgent issues.

• Perform regular health assessments to evaluate value realization and pinpoint growth possibilities.

• Examine customer data to identify risks, renewal obstacles, and upsell prospects.

⛳️ Requirements

• Demonstrated capacity to quickly learn and master new systems and applications.

• Exceptional communication and presentation capabilities.

• Strong analytical abilities with a knack for converting data into actionable insights.

• Proficient in articulating technical concepts in a clear, business-friendly manner.

• Adept at managing and prioritizing multiple customer needs concurrently.

• Bachelor’s degree is preferred.

• Over 5 years of experience in a Sales or Customer Success position.

• Background in Educational Technology or Higher Education.

• Familiarity with the Higher Education sector, including Learning Management Systems (LMS).

• Willingness to travel 20-30% of the time by both air and car.

🏝️ Benefits

• Comprehensive and rewarding Total Rewards package.

• Variable Sales incentive compensation program.

• Target variable compensation of 35,000.00 USD annually.

• Reasonable accommodations for qualified individuals with disabilities.