Customer Success Consultant

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Serve as the primary point of contact for clients, fostering strong and lasting relationships throughout the customer journey.

• Meet and/or surpass set revenue goals by retaining and renewing Cengage clients.

• Create and execute customized success plans that align with customer objectives and enhance product utilization.

• Offer proactive training and support that align with customer goals, best practices, and usage analytics.

• Represent customers during the resolution of critical issues, ensuring prompt and effective solutions.

• Perform regular health assessments to evaluate value delivery and pinpoint growth opportunities.

• Examine customer data to identify risks, renewal obstacles, and upselling possibilities.

⛳️ Requirements

• Bachelor's degree is preferred.

• Over 5 years of experience in a Sales or Customer Success position.

• Background in Educational Technology or Higher Education is desirable.

• Capacity to swiftly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical skills with the capability to convert data into actionable insights.

• Proficient in explaining technical concepts in a clear, business-friendly manner.

• Willingness to travel 20-30% of the time by air and road.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development