This is a fully remote position, open to applicants in United States, +1 more country.

• Take charge of the customer journey, encompassing setup, onboarding, adoption, and ensuring long-term success.

• Facilitate a swift transition for customers from demonstration to realizing value.

• Gather and organize customer feedback to inform product and engineering strategies.

• Support the contracting process with new partners in conjunction with the legal team.

• Cultivate relationships that foster expansions and renewals.

• Develop and enhance onboarding procedures, success metrics, and customer engagement points.

• Collaborate with founders on go-to-market initiatives and assist in scaling operations.

• Entrepreneurial experience as a former founder, early team member, or operator who excels in uncertain environments.

• Background in technical fields, finance, economics, or product management.

• Comprehension of customer business requirements and product configuration.

• Experience in customer-facing roles with the capacity to inspire, guide, and close deals.

• Excellent written, verbal, and interpersonal communication skills.

• Strategic mindset to identify workflow challenges and leverage insights to influence product and company direction.

• Systematic approach to developing clear templates and playbooks.

• Bonus: Experience in B2B SaaS, enterprise software, or data-intensive products.

• Bonus: Familiarity with analytics platforms, business intelligence tools, workflow systems, or automation software.

• Bonus: Experience assisting enterprise clients through security, data access, or compliance evaluations.

• Join as an early, high-impact hire, working closely with the founders as a founding team member.

• Shape the product roadmap and contribute to defining the culture of customer interactions.

• Propel growth and engage in product-market fit and go-to-market explorations.

• Competitive compensation aligned with market standards and location.

Customer Success

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