Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the onboarding process for new clients, ensuring a remarkable experience.

• Oversee the customer journey, fostering engagement and continuous growth.

• Conduct strategic follow-up meetings and deliver presentations on results.

• Recognize churn risks and implement proactive measures to enhance retention.

• Create opportunities for contract renewals, expansions, and upselling.

• Act as a liaison between clients and the operations team, ensuring alignment and responsiveness.

• Track metrics such as Churn, NPS, MRR, retention, renewals, and customer satisfaction.

• Document and organize all information within the CRM system.

• Establish trusted relationships, becoming the primary contact for clients.

⛳️ Requirements

• Proven experience in Customer Success, Customer Support, or Client Relationship roles.

• Exceptional verbal and written communication skills.

• Highly organized, analytical, and capable of prioritizing tasks effectively.

• Comfortable leading meetings and collaborating with a diverse range of client profiles.

• Results-driven mindset with strong problem-solving abilities.

• Familiarity with CRM systems (such as Kommo, RD Station, Pipedrive, or similar) is advantageous.

• Active CNPJ (contracting under the PJ/company model) is required.

🏝️ Benefits

• Performance-based bonuses for retention and portfolio growth, with genuine opportunities for career advancement.

• Continuous training and professional development.

• Bonuses based on results.

• A dynamic environment that encourages autonomy, learning, and rapid growth.

• A well-defined career progression path.