This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and implement a communication strategy for clients to ensure they are regularly informed about events impacting their experience;

• Oversee a diverse portfolio of clients;

• Track key metrics and performance indicators;

• Strive to enhance clients' utilization of the products and services they have acquired;

• Perform follow-ups, business reviews, and quarterly business reviews;

• Handle client retention, renewals, and new opportunities;

• Keep clients actively engaged and collaborate with them — co-production — to drive business growth within their organization, while promoting cross-selling and upselling to boost sales conversion and retention rates;

• Provide training to clients.

⛳️ Requirements

• Familiarity with Customer Success methodologies — including success plans, journey mapping, and quarterly business reviews;

• Understanding of key performance metrics — such as net revenue retention (NRR), gross revenue retention (GRR), churn, lifetime value (LTV), total funding value (TFV), net promoter score (NPS), and customer satisfaction (CSAT);

• Strong and assertive communication skills.