Customer Success Associate, Tier 1 – Temporary, Part-Time Weekend

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer inquiries through chat or email

• Deliver precise information regarding services and policies

• Resolve standard issues such as subscription status updates, refund requests, and billing questions

• Forward complex cases to higher-level support as needed

• Adhere to clear instructions provided by the leadership team when assisting customers

• Show empathy towards customers’ needs while maintaining an understanding of the business’s financial goals

• Gather and relay feedback to external teams to ensure customer requirements are fulfilled

⛳️ Requirements

• Experience in customer service or a similar role

• Exhibit a passion for and comprehension of the URBN brands, customers, and products

• Must have reliable access to a stable internet connection

🏝️ Benefits

• Medical

• Dental

• Vision

• Paid Time Off (PTO)

• Generous employee discounts

• Retirement savings and much more!