Customer Success Associate I

This is a fully remote position, open to applicants in California.

📋 Description

• Onboard new clients through various channels including phone calls, video conferencing, emails, and text messaging.

• Inform new clients about the advantages that Wisetack offers to enhance their business.

• Implement ad-hoc activation campaigns based on business requirements.

• Relay merchant needs, recurring challenges, and feedback to cross-functional teams, particularly product, marketing, and partner groups.

• Collaborate closely with the growth and product teams to ensure a seamless experience, share insights, and gather feedback.

⛳️ Requirements

• A minimum of 2 years' experience in a customer-facing position such as customer success, onboarding, support, sales, or account management.

• Bachelor’s degree.

• Familiarity with the technologies we utilize as a team, including Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more.

• Proven ability to analyze customer data and feedback to prioritize tasks, identify trends, and highlight areas for improvement.

• Excellent verbal and written communication skills through phone, text, video conferencing, and email.

• Strong organizational abilities, time management, and follow-through in a fast-paced environment.

• Product-focused mindset, demonstrated by previous experience in a technology start-up.

• Proficiency in using AI tools to enhance productivity, improve communication quality, and streamline daily workflows.

🏝️ Benefits

• $4,000 annual discretionary bonus.

• Equity.

• Additional benefits.