Customer Success Associate Director, E-commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the liaison between retail media strategy and content implementation, ensuring that media investments and on-site content are synchronized to enhance conversion and market share growth.

• Collaborate with clients to identify their ecommerce requirements and apply relevant products and services to fulfill those needs.

• Offer data-driven content suggestions and enhancements across various retail platforms including Amazon, Walmart, Target, and Chewy.

• Leverage ecommerce data to expand profitable market presence.

• Act as a specialist on the CommerceIQ platform, assisting clients in implementing best-practice strategies.

• Drive improvements in customer KPIs and demonstrate the value of the CommerceIQ platform during client interactions.

• Support customers with onboarding, training, and deployment of optimal practices.

• Manage customer service inquiries by coordinating with technical support and engineering teams.

• Assist Customer Success Leadership and Professional Services teams with Joint Success Plans.

• Advocate for customer needs internally to influence new features and enhance the product.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Communication, Economics, or a related field.

• A minimum of 5 years of total professional work experience.

• At least 3 years of experience in the ecommerce sector, whether at a brand, consulting firm, agency, Amazon, or a similar organization, or in relevant category management or analytics roles within the CPG industry.

• Strong skills in written and verbal communication, project management, and client relationship management.

• An analytical mindset for problem-solving, with advanced proficiency in Excel and/or SQL.

• Experience in project management and the ability to foresee and alleviate risks.

• Proven track record of retaining and renewing Enterprise customers within the SaaS industry.

• Experience engaging with all levels of an organization, including senior leadership.

• Willingness to travel as necessary to meet with clients.

🏝️ Benefits

• Long-term incentives in the form of company stock options.

• Potential for discretionary bonuses.

• Comprehensive medical, vision, and dental insurance.

• 401(k) retirement plan.

• Short and long-term disability coverage.

• Life insurance.

• Paid parental leave.

• Monthly reimbursements for gym memberships, phone, and internet expenses.

• Over 10 paid company holidays each calendar year.

• Unlimited paid time off (PTO).