Customer Success Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries swiftly, respectfully, and professionally through Live Chat and Email, adhering to company policies and protocols.

• Collaborate with internal teams to resolve customer inquiries effectively.

• Analyze and report customer trends and frontline issues to management.

• Escalate inquiries to back-office teams as necessary.

• Provide suggestions for improvements to enhance the AI model.

• Utilize the company's Translator tool for customer communications.

⛳️ Requirements

• Strong proficiency in English; knowledge of additional languages is advantageous.

• Experience in the Crypto field is beneficial but not essential.

• Previous experience in Customer Service.

• Excellent communication skills in English.

• Familiarity with responding to customers via Chat and Email.

• Exceptional attention to detail.

• High emotional intelligence and empathy towards customers.

• Capability to use the company's Translator tool for customer interactions.

• Availability for weekend work is required.

• Contractor status.

🏝️ Benefits

• Opportunity for remote work.

• 24/7, year-round team environment.

• Possibilities for career advancement within the team.