Customer Success Associate

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the primary support contact for providers, addressing inquiries and resolving issues promptly and professionally.

• Establish and nurture positive relationships with Marketplace providers to enhance engagement and satisfaction.

• Proactively manage the addition and removal of procedures and develop new bundles as necessary.

• Oversee customer requests while adhering to established protocols for issue resolution.

• Track customer activity and proactively seek opportunities to enhance the customer experience, including reducing partner attrition.

• Offer guidance on Marketplace tools, features, and best practices.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• Previous experience in a healthcare environment is essential.

• 2-3 years of experience in Implementation, Account Management, or a related discipline.

• Excellent customer service and relationship-building capabilities.

• Proven experience in managing escalated or complex customer support situations.

• Strong listening and presentation abilities.

• Capable of analyzing information, identifying issues, and facilitating problem resolution.

• Outstanding verbal and written communication skills.

• Proficient in prioritizing, organizing, and managing multiple tasks effectively.

• Exceptional attention to detail.

• Self-driven and motivated individual.

🏝️ Benefits

• Comprehensive health benefits (medical, dental, and vision)

• Flexible spending and health savings accounts

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Company equity

• Optional benefits

• 401(k)

• Company-paid holidays

• Flexible time off

• Employee wellness program (“Breathe”)