Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the transition from sales to customer onboarding and implementation processes

• Assist customers in effectively adopting and deriving maximum value from Steer’s platform

• Track customer inquiries and ensure prompt responses

• Collaborate with Customer Success, Product, and Engineering teams

• Record customer feedback and identify emerging trends

• Support customer training and educational initiatives

• Help maintain metrics and reporting on customer health

• Engage in customer meetings and acquire account management best practices

• Discover opportunities to enhance customer experience and streamline internal processes

• Adapt flexibly to various needs in a dynamic startup environment

⛳️ Requirements

• 1-3 years of professional experience or equivalent experience in healthcare

• Excellent communication abilities and a professional demeanor

• A strong sense of curiosity and eagerness to learn

• Highly organized with a keen attention to detail

• Comfortable navigating ambiguity and adjusting to shifting priorities

• Proactive self-starter who takes initiative without needing explicit instructions

• Enthusiastic about startups, AI technology, and process development

• Preferred: Experience in a healthcare environment such as hospitals, medical practices, or clinics

• Preferred: Background in a healthcare technology company

• Preferred: Experience with AI, voice agents, or patient engagement platform implementations

• Preferred: Customer-facing experience

• Preferred: Experience in a startup setting

• Preferred: Project coordination or implementation experience

🏝️ Benefits

• Competitive base salary based on experience

• Comprehensive benefits package (medical, dental, vision)

• High-autonomy work environment with direct access to executive leadership

• Organized operating cadence with defined goals, metrics, and career advancement opportunities

• Work that impacts over 19 million patients — the mission is significant

• Flexible paid time off and company-observed holidays

• Direct mentorship from senior leadership in Customer Success

• Clear progression path to Customer Success Manager or Account Manager

• Exposure to healthcare AI and emerging technologies

• Opportunity to influence processes and contribute to company growth

• Rapid learning environment with substantial responsibilities from day one