Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer expertise in the industry and platform to assist customers in gaining valuable insights from our product.

• Guide customers on best practices to maximize value and return on investment from the platform.

• Collaborate with Account Managers to formulate growth strategies for your portfolio and work alongside them to ensure successful renewals and expansions.

• Enable customers to align their objectives and challenges with Sendoso’s services.

• Cultivate trusted relationships with key stakeholders in customer organizations to foster adoption, guarantee renewals, and create new revenue streams.

• Develop tailored success plans that expedite adoption and provide a roadmap for customers to achieve their desired outcomes with Sendoso.

• Take responsibility for new accounts and oversee their onboarding process alongside the Onboarding Team.

• Utilize data to create communication strategies that yield the most significant impact at scale.

• Conduct online webinars, consultations, and personalized demonstrations to educate customers on our product's features.

• Manage the customer journey using both internal and external resources as necessary.

• Implement a high-touch approach with customers to ensure they are fully leveraging the capabilities of Sendoso’s platform.

• Develop, manage, and execute client success and engagement strategies.

• Use Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to assess customer health and implement strategies to reduce risk and churn.

⛳️ Requirements

• 1-2 years of experience in a B2B SaaS setting, with a preference for those with Martech industry experience.

• Capability to interact and collaborate with key stakeholders in customer organizations at the Champion and decision-making levels.

• Outstanding interpersonal skills, with the ability to communicate effectively with individuals across all levels.

• Proven history of achieving or surpassing performance and retention objectives.

• Familiarity with Salesforce.

• Project management experience is advantageous.

🏝️ Benefits

• Comprehensive Medical Plans - we’ve got you covered!

• Take-What-You-Need Time Off.

• LSA (Lifestyle Spending Account) with Compt.

• 401K Plan.

• FSA Plan.

• Free General Medical & Mental Health care via Healthjoy.

• Volunteer Time Off.

• Birthday Time Off.

• Generous parental leave benefits for both birthing and non-birthing parents.

• Access to Employee Assistance Programs (EAPs).

• Financial wellness benefits through Morgan Stanley.

• Remote work environment.