Customer Success Associate

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Act as the main liaison for schools during their Book Blast experience, from onboarding through to renewal.

• Cultivate and maintain robust, long-lasting relationships with school leaders via tailored outreach and proactive issue resolution.

• Execute retention strategies to enhance renewals and engagement.

• Utilize data-driven insights to emphasize program impact and encourage future participation.

• Ensure seamless transitions for new schools from sales to customer success.

• Collaborate closely with the Regional VP to synchronize on client needs and retention initiatives.

• Share feedback on customer insights, program improvements, and growth opportunities with leadership and marketing teams.

• Design and implement engagement strategies that optimize participation and event outcomes.

• Assist the Regional VP with communications and project coordination, as required.

• Identify obstacles within the customer journey and refine processes to create effortless experiences.

• Keep organized and detailed records of client accounts, communications, and results.

• Engage in ongoing training and coaching on customer success best practices, sales strategies, and program specifics.

• Encourage and collect testimonials, referrals, and client advocacy.

• Utilize client satisfaction to cultivate a network of advocates for Books Are Fun.

⛳️ Requirements

• Excellent communication, relationship-building, and problem-solving abilities.

• Customer-focused mindset with a passion for delivering outstanding experiences and fostering long-term loyalty.

• Highly organized, detail-oriented, and adept at managing multiple tasks effectively.

• Vibrant and enthusiastic; a love for books and sharing that enthusiasm with clients.

• Comfortable working independently in a remote setting.

• Enjoy meeting new people daily and engaging with them directly.

• Positive, proactive attitude, and enthusiastic about aiding others in their success.

• Bachelor’s degree (preferred but not mandatory).

• Experience in Sales, Customer Success, or Customer Service (preferred but not mandatory).

• Familiarity with CRMs (preferred but not mandatory).

• Ability to sit at a desk and work on a computer for extended periods.

• Capacity to lift up to 10 pounds occasionally.

• Must reside in AL, AZ, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, MO, NC, NE, NV, NY, OH, PA, SC, TN, or TX; applicants from outside these states will not be considered.

🏝️ Benefits

• Performance Bonuses paid seasonally

• 401(k)

• Dental insurance

• Vision insurance

• Health insurance

• Flexible Spending Account/Health Savings Account/Dependent FSA

• Supplemental benefits (critical illness, accident, & hospital indemnity)

• Employee Assistance Program

• Internet stipend

• Company paid life insurance + buy-up option

• Company paid short-term & long-term disability insurance

• 13 paid holidays throughout the year

• Paid Time Off

• Paid Volunteer Time Off

• Work from home

• Cultural connections such as our Quarterly Book Club

• Growth Opportunity and Professional Development

• Collaborative and enjoyable team environment