Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and conduct individual onboarding sessions for new users, facilitating their integration of AlphaSense into their workflows.

• Engage with low activity or inactive users through emails and proactive phone calls.

• Provide support during client sessions across various industries and user demographics.

• Collaborate with Customer Success Managers and Account Managers to ensure the health of accounts.

• Assist sales teams by conducting product overview sessions for trial users, participating in demos as necessary, and showcasing the platform’s value to potential users.

• Identify themes, trends, and pertinent content during client interactions and communicate these insights effectively.

⛳️ Requirements

• A client-facing professional with over 1 year of experience in high-volume outreach or user support.

• Comfortable engaging with a diverse range of user types and guiding them through platform training; capable of simplifying and explaining complex issues in understandable terms.

• Proficient in building rapport and maintaining clear, straightforward conversations.

• Energetic, inquisitive, and eager to acquire new workflows and industry use cases on the job. As we serve a varied client base, much of the technical knowledge needed for success will be learned on-the-job!

• Motivated, organized, and adept at managing multiple tasks in a fast-paced environment.

• An effective communicator who thrives in a team-oriented atmosphere.

🏝️ Benefits

• Performance-based bonus

• Equity

• Generous benefits program