Customer Success Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Managing both inbound and outbound communications.

• Facilitating the onboarding process for new children (and adults) into our Game Dev clubs.

• Assisting children with common technical issues they may encounter before sessions on the platform.

• Supporting the operation of the online platform, which includes responding to messages from children.

• Conducting live online clubs when necessary.

⛳️ Requirements

• Extremely friendly demeanor.

• Dependable and professional.

• Possesses infectious enthusiasm.

• Excellent communication skills.

• Passionate about technology.

• Enjoys working with children and aiding them in acquiring new skills.

• Strong proficiency in IT.

• Comfortable interacting with children.

• Previous experience in Customer Service is a plus.

• Familiarity with CRM software is advantageous.

🏝️ Benefits

• Casual dress code.

• Opportunity for remote work.

• Involvement with a thriving and rapidly expanding start-up.

• Joining a friendly, like-minded team within a relaxed company culture.