Customer Success Architect at GitLab

This is a fully remote position, open to applicants in United States.

• Collaborate with clients to convert pre-sales command plans into actionable goals.

• Advise customers on the effective utilization of the GitLab platform.

• Manage a portfolio of clients, focusing on adoption, retention, and expansion.

• Develop and uphold Customer Success Plans.

• Serve as the main GitLab contact for designated accounts.

• Deliver hands-on onboarding and technical training.

• Oversee account escalations as part of program management.

• Work in conjunction with Services and internal teams.

• Solid understanding of Git.

• Familiarity with continuous integration, continuous deployment, and DevSecOps methodologies.

• Proven experience collaborating with clients to establish business objectives.

• Experience in customer success, post-sales, or professional services roles.

• Capability to manage a diverse portfolio of clients.

• Proficiency in addressing escalations within technical settings.

• Excellent communication, presentation, and organizational skills.

• Ability to leverage transferable skills from related positions.

• Comprehensive benefits to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off policy.

• Participation in Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund available.

• Parental Leave offered.

• Support for Home Office expenses.

Customer Success Architect