Customer Success Analyst (Public Procurement/Bidding)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish friendly and professional relationships with clients.

• Align expectations with designated accounts, identify opportunities, and showcase results (QBR).

• Identify and cultivate business and growth opportunities.

• Devise strategy and oversee client servicing to achieve high NPS and respond to its outcomes.

• Provide excellent service and continuously enhance knowledge during interactions to maximize customer value.

• Develop strategic initiatives to boost engagement across your client portfolio.

• Foster strong relationships with each client and maintain contract health to facilitate expansion opportunities.

• Monitor, address, and mitigate churn.

• Retain customers through amiable and productive relationships.

⛳️ Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Management, or related fields.

• Strong logical reasoning skills and an aptitude for data/information analysis.

• Highly organized to ensure high-quality deliverables.

• Experience in customer service within Customer Success.

• Professional demeanor to establish credibility with various client profiles.

• Resilience to manage pressure, client resistance, and multiple demands.

• Strong communication skills for clarity and assertiveness.

• Experience and solid understanding of public procurement/bidding processes.

🏝️ Benefits

• Meal allowance: BRL 770.00 on Flash card.

• Home office allowance: BRL 230.00 on Flash card.

• Health insurance: 100% employer-paid monthly premium.

• Dental plan: 100% employer-paid monthly premium.

• Emotional health plan (mental health support).

• Pharmacy credit.

• Life insurance.

• OpenEnglish partnership (language learning).

• Coworking access through the Woba network (Brazil, Argentina, Mexico, Portugal).

• Birthday day off.

• Welcome gift.