Customer Success Analyst (Public Procurement)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish warm and professional relationships with clients.

• Align client expectations within the portfolio, identify opportunities, and present results (QBR).

• Recognize and create business and expansion opportunities.

• Define strategies and deliver services to clients, focusing on achieving a high NPS and meeting their outcomes.

• Ensure exceptional service, enhance knowledge during client interactions, and deliver value to customers.

• Develop strategic initiatives to engage the client portfolio effectively.

• Cultivate a strong relationship with each client and maintain contract health, creating avenues for expansion.

• Monitor, address, and mitigate churn.

• Retain customers through amicable and productive relationships.

⛳️ Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Management, or related fields.

• Strong logical reasoning and an aptitude for data and information analysis.

• Organized approach to ensure quality in deliverables.

• Experience in customer-facing positions within Customer Success.

• Professional demeanor to establish credibility with diverse client profiles.

• Resilience in high-pressure situations, client resistance, and managing multiple demands.

• Excellent communication skills to convey clarity and assertiveness.

• Experience and solid knowledge of public procurement and tenders.

🏝️ Benefits

• Meal Allowance: R$ 770.00 on a Flash card.

• Home Office Allowance: R$ 230.00 on a Flash card.

• Health Insurance: Company covers 100% of the monthly premium.

• Dental Plan: Company covers 100% of the monthly premium.

• Emotional Health Plan.

• Pharmacy Credit.

• Life Insurance.

• OpenEnglish partnership.

• Coworking at the Woba Network (Brazil, Argentina, Mexico, Portugal).

• Birthday Day Off.

• Welcome Gift.