Customer Success Analyst – NetSuite

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding process for new clients, ensuring they effectively adopt our products and services.

• Perform regular follow-ups with clients to identify any potential challenges and offer solutions.

• Engage in client feedback meetings to gain insights into their needs and expectations.

• Keep track of performance reports and KPIs to evaluate customer success.

• Proactively work to minimize churn, consistently aiming for contract renewals.

• Promote upselling of services and products within the existing customer base.

⛳️ Requirements

• At least 2 years of experience in Customer Success.

• Exceptional communication and negotiation skills.

• Analytical and data-driven mindset with strong problem-solving capabilities.

• Bachelor's degree in a relevant field.

• Residency in São Paulo is required for regular client meetings.

🏝️ Benefits

• Bonus

• Discount club

• Career development plan

• Day off

• TotalPass

• 15 days of paid leave