Customer Success Analyst – Mid-level

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• In this role, you will ensure that clients derive maximum value and satisfaction from YouX's products and services, fostering customer loyalty and encouraging account renewals.

• Develop and nurture robust relationships with clients in our portfolio, gaining a comprehensive understanding of their needs and daily challenges to serve as their primary contact for feedback and assistance.

• Support clients during onboarding and the initial implementation of products and services, ensuring they have a thorough understanding of how to utilize YouX solutions and make the most of its features.

• Gather customer feedback and work closely with internal teams (including Product, Sales, and Support) to align strategic initiatives, address challenges, and continuously enhance our offerings.

• Oversee the customer portfolio to maintain high satisfaction and retention levels, prepare structured reports, and populate OKRs to provide tactical visibility into project progress.

• Serve as a customer advocate internally, identifying opportunities for service expansion (consultative selling) and facilitating the contract renewal process.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success (CS), ideally within the Technology/digital solutions sector;

• Bachelor's degree, preferably in Business Administration, Commercial Management, Information Technology, or related disciplines;

• Strong understanding of Customer Success practices, advanced customer service concepts, and familiarity with CRM tools;

• Professional demeanor with assertive communication skills: ability to convey information clearly, tactfully, and adaptively;

• Genuine proactivity: you should be proactive in anticipating risks, identifying project deviations, and taking action before issues escalate;

• Effective problem-solving skills: a strong emphasis on practical and agile solutions;

• Willingness to travel;

• Preferred: Knowledge or experience in Environmental and Land Regularization.

🏝️ Benefits

• Health care: Medical plan, Dental plan, Telemedicine, and Life Insurance;

• Retirement plan assistance;

• Personalized multi-benefit package (Flash);

• Rest is essential: Paid time off;

• Celebrate your day: Day off on your birthday!

• We provide Gympass to support a healthy routine;

• Autonomy and flexibility;

• Workplace exercise sessions and wellbeing initiatives;

• Training and development program: Academia X;

• Begin your self-awareness journey: Profiler and behavioral mapping.