Customer Success Analyst, Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assess clients based on their risk factors and potential for growth.

• Develop tailored action plans for each client.

• Oversee a portfolio with a focus on achieving results.

• Conduct in-depth analysis of key metrics: CPL, Cost per Appointment, and Sales Conversion.

• Recognize and address bottlenecks in Marketing, Support, and Sales.

• Hold monthly meetings with clients to discuss progress.

• Convert data insights into clear, actionable recommendations.

• Ensure strategy aligns with client expectations.

• Take proactive measures to prevent client churn.

• Formulate recovery strategies for clients at risk.

• Monitor high-priority clients closely.

• Spot genuine opportunities for upselling.

• Present growth strategies to stakeholders.

• Aim to enhance the average ticket value.

• Follow up on deliverables from the internal team.

• Guarantee consistency between traffic, messaging, and sales efforts.

⛳️ Requirements

• Familiarity with essential metrics such as ROI, LTV, and NPS.

• Strong organizational skills to manage multiple accounts effectively.

• Demonstrated empathy and active listening abilities.

• Proactive approach to problem-solving.

• Experience with CRM systems and customer relationship management processes.

• Clear and consultative communication style.

• Capability to interpret digital marketing data and convert it into actionable plans.

• Knowledge of digital marketing principles.

• Excellent organizational and prioritization skills.

• Proficient in executing upsell, cross-sell, and renewal strategies through presentations and growth initiatives.

• Consistent and courteous demeanor.

• Strong sense of responsibility.

• Results-driven focus on customer retention.

🏝️ Benefits

• Bonus opportunities.

• Flexible working hours.

• Career development plan.