Customer Success Analyst – Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of clients;

• Facilitate onboarding sessions and follow-up meetings;

• Document meeting minutes and input data into the CRM;

• Track success and satisfaction metrics;

• Recognize churn risks and execute retention strategies;

• Serve as a liaison between clients and internal teams (Traffic, Copy, and Design);

• Ensure adherence to internal processes and timelines;

• Cultivate a consultative relationship with clients.

⛳️ Requirements

• Outstanding verbal and written communication skills;

• Exceptional organizational abilities and capacity to prioritize tasks;

• Strong problem-solving skills;

• Consultative approach with a focus on customer needs;

• Background in Customer Success, Customer Service, or Client Relationship roles;