Customer Success Analyst, CSM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Drive strategies and initiatives aimed at minimizing churn within the customer portfolio.

• Recognize upselling and cross-selling opportunities with client organizations.

• Oversee and ensure the satisfaction levels of businesses utilizing VExpenses.

• Engage in customer meetings and monitor their expectations concerning the value provided by VExpenses solutions.

• Manage Key Accounts by maintaining regular communication to foster relationships and identify issues that need attention.

⛳️ Requirements

• Demonstrated experience in Customer Success, especially with mid-sized and enterprise companies.

• Background in customer retention and churn mitigation.

• Expertise in cross-sell and upsell methodologies.

• Familiarity with Health Score, NPS, CSAT, KPIs, and OKRs.

• Willingness to work 40 hours a week.

• Availability for business travel.

• Strong organizational abilities to manage information from various customers.

• Proficient negotiation skills.

• Empathetic approach to customer interactions.

• Capability to work collaboratively within a team.

• Excellent communication skills.

• Prior experience as a CSM, Customer Success Analyst, or a similar role, particularly with companies having high average contract values.

🏝️ Benefits

• Fully remote work throughout your employment.

• National medical insurance with no copay required.

• Flexibility to allocate your benefits towards meal and/or food allowances.

• Educational benefits offering over 50% discounts on language courses, undergraduate and graduate programs, MBAs, mentoring, and more.

• Access to medications and healthcare products at reduced prices.

• Provision of all necessary work equipment, including laptop, headset, mouse, and more.

• Bonuses for successful employee referrals.

• Access to Wellhub and TotalPass.

• Close collaboration with founders and partners.

• Freedom and support to express your individuality.

• A relaxed and collaborative work environment.

• No formal dress code.

• Dental insurance coverage.

• Extended maternity and paternity leave.

• Day off for your birthday.

• Opportunities for learning and professional growth.