Customer Success, Aftersales Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main liaison in Aftersales, providing support to customers post-purchase.

• Facilitate communication between customers and dealer partners.

• Effectively manage and address inquiries.

• Proactively detect and resolve emerging issues efficiently.

• Continuously enhance Aftersales procedures.

• Work collaboratively with customers, dealer partners, and internal teams to guarantee a positive customer experience.

⛳️ Requirements

• Relevant professional experience in a similar position.

• Organized, dependable, and capable of working independently.

• Ability to maintain oversight while managing multiple tasks simultaneously.

• Solution-focused mindset with a commitment to sustainable problem-solving.

• Enjoyment in collaborating with cross-functional teams.

• Capability to mediate between varying interests.

• Proficient in using digital tools and new software solutions.

• Native-level proficiency in German.

• Good command of English is preferable.

• Experience in the automotive sector, mobility, or vehicles is advantageous but not mandatory.

🏝️ Benefits

• Flat hierarchies, quick decision-making processes, and a team that values your input.

• Opportunities for professional and personal growth with an experienced team.

• Assistance in developing your strengths and planning your next career steps.

• Fair compensation based on performance.

• Access to modern equipment, digital processes, and a motivated team.

• Company pension scheme (BAV).

• Travel reimbursement.