Customer Success Advocate

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Handle incoming calls: Manage inbound sales and service inquiries—no need for cold calling! Concentrate on assisting customers and improving their experience.

• Provide insightful consultations: Offer considerate guidance to ensure customers receive maximum value from their contact lens purchases with every interaction.

• Stay engaged: Actively communicate with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a remote work setting.

• Deliver outstanding service: Provide exceptional customer support in a dynamic and fast-paced environment. Remain composed, focused, and consistently exceed expectations.

• Resolve issues efficiently: Quickly identify and address customer concerns, empowering yourself to make on-the-spot decisions for a positive experience.

• Achieve your goals: Maintain high-performance metrics, including revenue per call, quality, availability, and reliability—always aiming for excellence.

• Embody our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together spirit to every call, chat, and interaction.

⛳️ Requirements

• A minimum of 2-3 years of customer service experience

• Experience in inbound sales and contact centers is a plus!

• A goal-oriented mindset, consistently aiming to excel in metrics and share our exceptional products with customers

• A cheerful, personable demeanor that enjoys connecting with customers in unique and engaging ways

• A reliable internet connection with speeds of at least 20 mbps download and 10 mbps upload, or better

• Proficient computer skills, with the ability to type a minimum of 40 wpm

• A private, dedicated workspace that is free from interruptions or distractions, ensuring confidentiality

• A positive, motivated, and solution-focused attitude

• Must have permanent residence in approved states: North Carolina, Texas, and Utah

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• 401(k) matching

• Significant discounts on contact lenses, glasses lenses, and frames

• Tuition reimbursement for eligible courses

• Monthly performance bonuses for qualifying individuals

• Ownership of your professional development with support from leaders committed to fostering growth

• Bi-annual performance evaluations

• A safe, respectful, and inclusive work environment