Client Advocate

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Respond to a high volume of incoming calls from potential clients, averaging 80–100 calls per day with each call lasting about 5 minutes.

• Provide outstanding customer service and assistance to both prospective and current GreenPath clients.

• Accurately enter and update client information, paying close attention to detail.

• Arrange appointments for potential clients with Financial Counselors.

• Manage incoming calls from existing clients and creditors, directing them to the appropriate parties.

• Conduct a professional intake and evaluation of client complaints.

• Uphold strict confidentiality concerning client financial details.

• Carry out job responsibilities primarily while seated and utilizing standard office equipment (phone and computer).

⛳️ Requirements

• Proficient typing speed of 40 WPM with an accuracy rate of 80%.

• Strong customer service abilities, preferably in a high-paced environment.

• Demonstrated professionalism and empathy when dealing with clients facing financial challenges.

• Excellent communication skills — clear, polite, and effective.

• Capability to adhere to structured workflows and achieve performance targets.

• U.S. Citizenship is required due to contract stipulations.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for growth and development.

• A supportive, inclusive, and collaborative work environment.