Client Advocate – Paralegal

This is a fully remote position, open to applicants in Colorado, +14 more states.

📋 Description

• Effectively manage a significant volume of phone calls and email communications with clients and their families, providing them with updates and addressing their inquiries.

• Leverage internal systems to access pertinent information and deliver precise status updates.

• Skillfully multitask to ensure efficient resolution of client queries while upholding a high standard of professionalism.

• Prepare basic forms as necessary.

• Compose written correspondence to clients and the VA.

• Keep CCK's case management program files current with all client interactions, relevant correspondence, and information.

• Participate in training sessions as instructed by the supervisor.

• Support the training of new Client Advocate/Paralegals as required.

⛳️ Requirements

• High School diploma required; Bachelor's degree or equivalent experience in a related field preferred.

• Experience in client services, customer support, or a similar field is advantageous.

• Exceptional verbal and written communication skills, capable of conveying complex information in a clear and empathetic manner.

• Demonstrated experience in conducting professional phone conversations and communicating sensitive or confidential information.

• Capacity to make informed judgments and decisions.

• Detail-oriented with the ability to prioritize tasks effectively and meet deadlines.

• Comfortable working both independently and collaboratively within a team.

• Proficient in Microsoft Office, Outlook, and Adobe Acrobat.

• Fluent in English; bilingual in Spanish is a plus.

• Capability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which entails a government background check, is mandatory for this position.

🏝️ Benefits

• CCK provides options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!).

• Gym membership reimbursement.

• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2026.

• 401k matching.

• Paid Parental Leave.