Client Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle all incoming inquiries related to enrollment, claims, billing, and eligibility.

• Review all applications meticulously and pinpoint areas where clarification is necessary.

• Accountable for addressing escalated matters, including urgent enrollments and intricate claims.

• Offer clients the essential information and guidance to aid in their insurance choices.

• Mentor and coach all members of the Client Advocate Center team.

⛳️ Requirements

• A minimum of three years of customer service experience in a broker or insurance carrier environment is essential.

• In-depth understanding of medical insurance and the capability to convey information effectively to customers.

• Proficient in MS Office and comfortable with computer operations.

• Possess professional phone etiquette and a friendly demeanor.

• Must maintain a positive outlook along with excellent verbal and written communication skills.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Wellness programs

• Professional development programs

• Reimbursement for job-related expenses