Customer Success Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a bridge between external clients and internal teams.

• Ensure a seamless onboarding experience for new clients and/or campaigns.

• Build and nurture strong relationships with clients to promote long-lasting partnerships.

• Keep precise client data for all existing accounts.

• Assist the Account Executive with data requests and any required actions to facilitate deals and expand accounts.

• Address client inquiries and internal account questions promptly and professionally.

• Evaluate results to assess if sales strategies need to be scaled or if adjustments are required from our trading team to enhance growth, and effectively communicate your insights.

• Examine client data and report on KPIs and trends to inform strategic decisions.

• Recognize and pursue upsell opportunities to enhance growth on assigned accounts.

• Communicate and collaborate effectively with clients and internal teams, including sales, engineering, and marketing.

• Prepare materials for scheduled client meetings at least 24 hours in advance and share with key internal stakeholders.

• Utilize HubSpot, Excel, Looker, and Google Workspace products with minimal supervision.

• Maintain organization and prioritize tasks effectively, seeking assistance when faced with conflicting priorities.

• Deliver presentations to clients on performance insights, recommendations, and growth strategies.

• Present challenges and opportunities internally to foster continuous improvement.

• Conduct market research to identify target prospects through research, networking, and referrals.

• Clearly convey the JobGet value proposition and educate clients on the capabilities of JobGet’s platform.

• Regularly submit standard sales metrics, such as weekly forecasts, pipeline updates, funnel analysis, and business plans, in a timely manner.

⛳️ Requirements

• Experience supporting direct employers in a sales or customer success role, or working at an agency in a similar capacity, with strong exposure to agency environments.

• Background in talent acquisition or a comprehensive understanding of the mindset and purchasing behaviors of TA teams.

• Knowledge of pay-for-performance models, including PPC, CPA, and CPM structures.

• High-energy individual who excels in a dynamic startup atmosphere.

• Exceptional written and verbal communication skills.

• Strong project management capabilities.

• Proficient analytical skills and experience utilizing Excel.

• Positive attitude, a desire to see your team succeed, and a willingness to contribute to the overall success of the company.

🏝️ Benefits

• Purpose-driven organization.

• Flexible time off.

• Remote-first work environment.

• Flexible working hours - our employees are across multiple time zones.

• Medical, dental & vision plans.

• 401k plan.

• Parental leave.

• Employee stock options.