Customer Success Advisor, AEC

📋 Description

• Foster strong relationships with customers through proactive outreach and engagement to align product capabilities with their goals.

• Design and implement advanced onboarding and adoption strategies to enhance customer value and increase product utilization.

• Identify and engage at-risk accounts by leveraging strong discovery and consultative skills to mitigate risks and guide them back to success.

• Work collaboratively across departments with Sales, Channel Partners, Support, and Services to achieve customer milestones.

• Provide a high-quality experience that enhances customer satisfaction and loyalty.

• Discover and pursue opportunities to strengthen customer relationships through value discovery and strategic discussions.

⛳️ Requirements

• 4–7 years of experience in Customer Success, Account Management, or a similar customer-facing role.

• Demonstrated ability to work independently while achieving measurable results.

• Experience in navigating complex, cross-functional collaboration with both internal and external stakeholders.

• Proficiency in Salesforce or similar CRM platforms.

• Familiarity with SaaS, cloud-based software, or subscription business models.

• Knowledge of Autodesk customer industries, including AEC, MFG, and M&E.

🏝️ Benefits

• Health and financial benefits.

• Paid time off.

• Wellness programs available every day.