Customer Success Account Manager, Channel

📋 Description

• Take ownership of and manage a portfolio of partner renewal contracts within your designated territory, ensuring outcomes are timely and predictable.

• Utilize win/win negotiation techniques that safeguard customer trust while enhancing contract value.

• Maintain a clear and precise rolling forecast of channel renewal prospects.

• Identify and proactively address financial attrition through data-driven insights and customer engagement initiatives.

• Collaborate with External channels, Account Executives, and Customer Success Managers to recognize and qualify expansion opportunities during the renewal process.

• Contribute to account strategies by offering insights into customer trends, competitive dynamics, and challenges in adoption.

• Work cross-functionally with teams such as Pricing, Legal, RevOps, and Product Management to ensure successful renewals and alignment with company objectives.

• Guarantee accuracy in CRM, maintain data hygiene, and uphold forecasting discipline across all opportunities.

• Utilize customer data and usage insights to evaluate renewal health and prioritize necessary actions.

• Adhere to internal best practices for opportunity management, quoting, and reporting.

⛳️ Requirements

• Over 2 years of experience in Customer Success and Partnerships within a SaaS environment.

• Proven experience in quota-carrying or target-driven roles with a track record of consistently meeting KPIs.

• Bachelor’s degree or equivalent professional experience.

• Strong negotiation abilities and effective customer communication skills.

• Capability to manage multiple priorities and deadlines in a fast-paced setting.

• Experience in supporting renewal or adoption cycles for mid-market or enterprise customers.

• Familiarity with Salesforce, Gainsight, or other CRM and success management tools.

• Ability to convert data and insights into actionable renewal strategies.

• Excellent organizational skills, prioritization capabilities, and execution discipline.

• Proficient in written and verbal communication in both English and Spanish.

🏝️ Benefits

• Accommodation.

• Professional development opportunities.